Responsible Gaming
at 11111b — Play Safe
11111b is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. Our responsible gaming framework gives you the tools, information, and support needed to keep gambling fun — and to step back when it stops being so.
Our Tools and Safeguards
How 11111b Keeps Gaming Responsible
We have built a comprehensive set of player protection tools directly into the 11111b platform. These tools are available to every registered player in Bangladesh at no cost and with no conditions attached.
Deposit Limits
Set daily, weekly, or monthly deposit caps in Bangladeshi Taka (BDT) to ensure your spending stays within a budget you are comfortable with. Limits take effect immediately and can only be lowered without a cooling-off period — raising a limit requires a 24-hour review delay.
Session Time Limits
Define maximum session lengths so the platform prompts you to take a break once your chosen time is reached. Regular breaks help you maintain a clear perspective on your activity and keep gaming in its proper place as leisure, not a compulsion.
Time-Out / Cooling-Off
Activate a short-term break of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended for gameplay and deposits. You will still be able to withdraw any remaining balance. Time-out periods cannot be shortened once activated.
Self-Exclusion
Request a self-exclusion of 6 months, 1 year, 3 years, or permanent exclusion. This is a binding commitment — once activated, no login, deposit, or gameplay is permitted for the full duration. Permanent self-exclusion cannot be reversed under any circumstances.
Reality Checks
Enable on-screen reality check notifications that appear at intervals you choose — every 30, 60, or 90 minutes. Each notification shows how long you have been playing and how much you have wagered in the current session, helping you make informed decisions in real time.
Dedicated Support
Our responsible gaming support team is available around the clock. If you are worried about your own gambling or that of someone close to you, contact us at [email protected] and a trained support agent will assist you without judgment and in complete confidence.
1. Our Commitment to Responsible Gaming
At 11111b, we believe that gambling should be a form of entertainment — a way to enjoy the thrill of cricket betting during a BPL match, to spin the reels on your favourite slots, or to try your hand at live casino games after a long day. It should never be a source of financial distress, emotional harm, or personal crisis.
That belief is at the core of everything we build. Our responsible gaming programme is not a compliance checkbox — it is a genuine operational commitment that influences how we design features, how we train our support staff, and how we respond when a player shows signs of harmful gambling behaviour. We monitor platform activity for behavioural patterns associated with problem gambling and proactively reach out to players whose usage suggests they may benefit from our support tools.
We also recognise our responsibility to the broader Bangladeshi community. Gambling-related harm is a real social issue, and 11111b is committed to being part of the solution rather than the problem. We operate strict age verification procedures, maintain clear and transparent terms, and actively direct players showing signs of distress toward appropriate professional support.
11111b's core responsible gaming principles: Gambling must always be voluntary and for entertainment only. Players must be 18 years or older. Spending must always stay within means you can comfortably afford to lose. If gambling is causing harm, stopping is always the right choice — and we will help you do so.
2. Age Restriction — 18+ Only
11111b strictly prohibits access to gambling services by anyone under the age of 18. This is a non-negotiable rule that applies to every player registered on the platform, regardless of location, payment method, or game type.
2.1 Age Verification at Registration
All new players are required to confirm at the point of registration that they are 18 years of age or older. By accepting our Terms and Conditions, players make a legally binding declaration of their age. 11111b reserves the right to request identity documents — including a Bangladesh National Identity Card (NID), passport, or birth certificate — to verify this declaration at any time, including before a withdrawal is processed.
2.2 What Happens If an Underage Account Is Identified
If we discover or reasonably suspect that a registered account belongs to a person under the age of 18, we will immediately suspend the account, freeze all funds pending investigation, and refund any deposits made — minus any winnings generated, which will be forfeited. We may also report the matter to relevant authorities where legally required.
2.3 Protecting Minors in Your Household
If you share a device with children or young people, please take steps to ensure they cannot access your 11111b account. Use a strong, unique password, log out after every session, and consider using device-level parental control software. Never share your login credentials with anyone, regardless of their age.
3. Deposit Limits
One of the most effective responsible gaming tools is a personal deposit limit. 11111b allows every registered player to set a hard cap on how much they deposit into their account over a defined time period. Setting a deposit limit before you start playing is one of the simplest and most powerful steps you can take to protect your finances.
3.1 How Deposit Limits Work
Deposit limits are available on three timeframes:
- Daily limit: Maximum total deposits across any rolling 24-hour period.
- Weekly limit: Maximum total deposits across any rolling 7-day period.
- Monthly limit: Maximum total deposits across any rolling 30-day period.
Limits apply across all payment methods — whether you deposit via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, all transactions count toward your limit. Once your limit is reached, no further deposits will be accepted until the period resets.
3.2 Changing Your Deposit Limit
You may lower your deposit limit at any time and the reduction takes effect immediately. If you wish to increase your deposit limit or remove it entirely, a mandatory 24-hour cooling-off period applies before the change comes into effect. This delay is intentional — it gives you time to reconsider a decision that could increase your financial exposure.
Recommended starting limits for new players: We suggest setting a monthly deposit limit of no more than 5% of your monthly disposable income when you first register. You can always review this after you are comfortable with the platform, using the 24-hour adjustment process.
3.3 Loss Limits
In addition to deposit limits, 11111b also offers loss limits, which cap the net amount you can lose over a defined period regardless of how many deposits you make. Loss limits are calculated on a rolling basis and are an excellent complement to deposit limits for players who want a comprehensive spending safeguard.
4. Time-Out and Cooling-Off Periods
A time-out is a short-term voluntary break from gambling. It is designed for players who feel they need a pause but are not yet ready to commit to a longer-term self-exclusion. Time-outs are immediate and binding for their full duration.
4.1 Available Time-Out Durations
- 24-hour time-out: A one-day break, effective immediately upon activation.
- 48-hour time-out: A two-day cooling-off period.
- 7-day time-out: A full week away from the platform.
- 30-day time-out: A month-long break.
4.2 What Happens During a Time-Out
During an active time-out, your account will be suspended for all gambling-related activity. You will not be able to log in to play games, place sports bets, or make deposits. You will, however, retain the ability to withdraw any remaining balance in your account — your funds are always yours to access regardless of any responsible gaming restriction.
During a time-out, 11111b will also suspend any promotional communications to your registered mobile number or email address so that you are not tempted by offers during your break.
4.3 Session Time Reminders
Beyond formal time-outs, you can configure automatic session reminders that pop up at regular intervals (every 30, 60, or 90 minutes) showing you how long you have been playing and your total net wagering for the session. These reality checks are a lightweight tool to keep you grounded in the present reality of your gambling activity.
Important: Time-out periods cannot be shortened or cancelled once activated, regardless of the reason given. If you believe you need a longer break than the available time-out options allow, we strongly encourage you to activate the self-exclusion tool described in Section 5 below.
5. Self-Exclusion
Self-exclusion is the most comprehensive player protection tool available on 11111b. It is designed for players who recognise that their gambling has become problematic and who want to take a definitive step to stop. We strongly encourage any player who is experiencing gambling-related harm to activate self-exclusion without delay.
5.1 Self-Exclusion Periods
- 6-month self-exclusion
- 1-year self-exclusion
- 3-year self-exclusion
- Permanent self-exclusion (irreversible)
5.2 How to Activate Self-Exclusion
Self-exclusion can be activated by contacting our support team at [email protected] with the subject line "Self-Exclusion Request". State the duration you wish to apply. Our team will process your request within one hour of receipt during normal operating hours and no later than 24 hours at any other time. Once processed, exclusion is immediate and binding.
5.3 What Self-Exclusion Covers
During self-exclusion, your account will be fully closed to gambling activity. You will not be able to log in, deposit, or play any game or bet on any sport available on the 11111b platform. All marketing communications will be permanently halted. Any remaining balance in your account will be returned to you via your original deposit method.
5.4 Permanent Self-Exclusion
Permanent self-exclusion means exactly that — permanent. Once a permanent self-exclusion is in place, 11111b will not reopen the account under any circumstances, even if you later request it. A new account may not be opened by a permanently self-excluded player. If an attempt to re-register is detected, the new account will be closed immediately and any deposits refunded.
Taking this step is a sign of strength, not weakness. Recognising that gambling has become harmful and choosing to stop is one of the most courageous and important decisions a person can make. 11111b supports you fully in this decision and will make the self-exclusion process as straightforward as possible. Contact [email protected] — we are here to help.
6. Warning Signs of Problem Gambling
Problem gambling does not always look dramatic. It often develops gradually, and many people do not recognise the warning signs until gambling has already caused serious harm to their finances, relationships, or mental health. The following signs may indicate that gambling has moved beyond healthy entertainment.
Spending more than you can afford. Gambling with money set aside for rent, food, bills, school fees, or other essential expenses.
Chasing losses. Continuing to gamble — or increasing your bets — in an attempt to win back money you have already lost.
Lying about gambling. Hiding the amount of time or money you spend gambling from family members or close friends.
Gambling to escape problems. Using gambling as a way to cope with stress, anxiety, depression, loneliness, or other difficult emotions.
Unable to stop. Feeling restless, irritable, or anxious when you try to cut down or stop gambling, even when you want to.
Neglecting responsibilities. Missing work, neglecting family obligations, or losing interest in hobbies because of time spent gambling.
Borrowing to gamble. Taking loans, using credit cards, or borrowing from family or friends in order to fund gambling activity.
Needing to gamble more. Finding that you need to bet increasingly larger amounts to feel the same level of excitement or satisfaction.
If you recognise one or more of these signs in yourself, please do not wait until things get worse. Reach out to our support team at [email protected], activate a time-out or self-exclusion from your account settings, or contact one of the professional support organisations listed in Section 8 of this page.
7. Self-Assessment Questionnaire
The following questions are designed to help you reflect honestly on your gambling habits. They are not a clinical diagnosis — they are a starting point for self-awareness. Answer each question privately and honestly. If you answer "yes" to three or more questions, we encourage you to reach out to our responsible gaming support team or one of the professional organisations listed in Section 8.
Responsible Gaming Self-Assessment — Answer Honestly
Have you ever spent more money on gambling than you originally planned or could comfortably afford to lose?
Have you ever gambled in an attempt to win back money you had previously lost — commonly known as "chasing losses"?
Have you ever felt restless, irritable, or anxious when trying to cut down on your gambling or stop completely?
Have you ever lied to a family member, friend, or colleague about how much time or money you spend gambling?
Have you ever borrowed money, sold possessions, or used credit in order to fund your gambling activity?
Has gambling ever caused you to neglect work, studies, family responsibilities, or important personal commitments?
Have you ever gambled as a way to escape feelings of stress, anxiety, depression, loneliness, or boredom?
Do you find yourself thinking about gambling frequently — planning your next session, calculating potential winnings, or replaying past bets — even when you are not actively playing?
What your answers mean: If you answered "yes" to 1–2 questions, your gambling behaviour warrants mindful attention — consider using our deposit limit and session reminder tools. If you answered "yes" to 3–4 questions, your gambling habits may be developing into a pattern of harm — we strongly encourage you to activate a time-out and speak with our support team. If you answered "yes" to 5 or more questions, please reach out for professional support immediately. Activate self-exclusion on 11111b and contact one of the organisations listed in Section 8 below — help is available, and recovery is possible.
8. Support and Help Resources
You do not have to face a gambling problem alone. A range of support options are available, from our own in-house responsible gaming team to independent professional counselling services. Reaching out is always the right first step.
11111b Support Team
Our responsible gaming team is available seven days a week to assist with account restrictions, self-exclusion requests, and general guidance on managing your gambling. Contact us at [email protected] — all enquiries are handled in strict confidence.
Professional Counselling
If you believe you are experiencing problem gambling, speaking with a trained counsellor can make a significant difference. Mental health professionals in Bangladesh with experience in behavioural addictions can provide confidential, non-judgmental support tailored to your situation.
Talk to Someone You Trust
Opening up to a trusted family member, close friend, or community leader about your gambling habits can be an important first step toward recovery. In Bangladeshi culture, community and family support networks are a powerful source of strength — do not be afraid to use them.
Use Our Account Tools
Deposit limits, session reminders, time-outs, and self-exclusion are all available directly within your 11111b account. These tools work best when used proactively — before gambling becomes a problem — but they are equally effective at any stage of your journey toward safer play.
8.1 Responsible Gaming Contact Details
To activate any responsible gaming tool, request a self-exclusion, or raise a concern about your own gambling or that of another player, please use the following contact details:
- Email: [email protected]
- Subject line for self-exclusion: "Self-Exclusion Request"
- Subject line for deposit/loss limits: "Account Limit Request"
- Subject line for general responsible gaming enquiries: "Responsible Gaming Query"
- Response time: Within 1 hour during peak hours; within 24 hours at all other times (Bangladesh Standard Time, UTC+6)
8.2 Helping a Friend or Family Member
If you are concerned about the gambling behaviour of someone close to you, there are constructive ways to help. Approach the conversation calmly and without accusation — express your concern using "I" statements (for example, "I have noticed you seem stressed about money lately, and I am worried about you") rather than confrontational language. Encourage the person to seek help and let them know that professional support and platform tools are available. You can also contact 11111b's support team directly to report a concern about another player's account, and we will handle the matter sensitively and confidentially.
Remember: Gambling at 11111b is meant to be enjoyable. If it ever stops feeling that way — if it starts feeling like an obligation, a way to escape, or a source of stress — that is the moment to use our responsible gaming tools. There is no shame in taking a break. The games will still be here when you are ready to return, and our team will always be here to support you either way.
Enjoy Gaming the Right Way at 11111b
Now that you know about our responsible gaming tools and safeguards, explore everything 11111b has to offer — cricket betting, top slots, and live casino games — all with instant BDT payments via bKash, Nagad, and Rocket.